Fenchurch Advocacy Services

Fenchurch Advocacy Services is a non-legal insurance consultancy and advocacy service that we offer to brokers, which has been designed to replicate the high quality, specialist claims advocacy currently only offered by the ‘big 3’ brokers and the nationals.

Our flexible and innovative service offers brokers access to an ACII-qualified and chartered status insurance claims practitioner, who will provide expert support, advice and assistance on claims-related issues.

We launched the consultancy and advocacy service to complement and support brokers’ in-house teams, to assist your Account Executives if they are managing the issues, or to supplement the existing resource and capabilities of your Claims teams.

Consultancy

Our Consultancy service is a desktop advisory response, designed to support brokers with claims-related issues on which you require guidance or a second opinion, and includes:

• Initial coverage assessment (this is distinct from our existing enquiry service which relates to coverage disputes once the insurer has made their decision)
• Initial notifications – which policies do you need to notify?
• Guidance on interpretation or application of policy wordings, schedules or endorsements
• Advice on claim presentation / settlement / resolution
• View on legal liability where you or your client dispute an insurer’s decision
• Advice on challenging reserves / quantum and file closure
• Advice on disease claims and tracing missing EL cover

Advocacy

Our Advocacy service is available to your Clients, on a direct engagement basis, if they have disputes which are eligible for referral to the Financial Ombudsman Service. We can assist with:

• Enquiries by loss adjusters or solicitors
• Liaison with insurers or other parties
• Claim Settlement

If you would like more information on these services and our charges, please contact our Insurance Consultant Phil Taylor at phil.taylor@fenchurchlaw.co.uk, or register your interest below: