Our approach

At CLIR Fenchurch, everything our team of insurance practitioners do is underpinned by the belief that honest policyholders, with genuine claims, should be supported by their insurers through every step of the claims process, and should have their claims paid promptly and in full.

Our approach at CLIR Fenchurch is to involve our clients’ insurance brokers as much as possible to apply appropriate commercial pressure on insurers in tandem with the legal pressure that we bring to bear. We firmly believe that policyholders achieve better outcomes to their insurance disputes, in almost all cases, when they work collaboratively with their insurance brokers. Having a proactive and supportive insurance broker on your side is vitally important to any policyholder as a broker can exert significantly greater commercial pressure on insurers than even the largest policyholders.

At CLIR Fenchurch, we share a common interest with insurance brokers: to provide an outstanding level of service to policyholders and to achieve the best possible outcome in any disputes that arise between policyholders and their insurers. We therefore work closely and collaboratively with insurance brokers in France and internationally, on behalf of policyholders.

Some firms encourage policyholders to view the insurance market as inherently hostile. That is not CLIR Fenchurch’s approach. Certainly, we never take a backward step in the face of aggression but, crucially, we understand the commercial relationships between policyholders, brokers and insurers. We do everything possible to ensure that disputes are resolved in a way that preserves and strengthens the long-term value of those relationships.