{"id":104,"date":"2017-07-13T00:00:00","date_gmt":"2017-07-12T23:00:00","guid":{"rendered":"https:\/\/fenchurchlaw.hostingsystems.co.uk\/uk\/blog\/2017\/07\/13\/fenchurch-law-receives-gold-award-for-client-care-experience\/"},"modified":"2024-08-21T17:02:14","modified_gmt":"2024-08-21T16:02:14","slug":"fenchurch-law-receives-gold-award-for-client-care-experience","status":"publish","type":"post","link":"https:\/\/fenchurchlaw.com\/en-uk\/fenchurch-law-receives-gold-award-for-client-care-experience\/","title":{"rendered":"Fenchurch Law receives \u201cGold\u201d Award for client care experience"},"content":{"rendered":"<p>We\u2019re delighted to announce that Fenchurch Law has received Investor in Customers\u2019 Gold assessment award, recognising our commitment to client service.<\/p>\n<p>Investor In Customers is an independent client experience agency which conducts client experience assessments, helps develop insights into client satisfaction, and awards annual accreditations.\u00a0 This was our first assessment with them.<\/p>\n<p>By measuring how well we understand and meet our clients\u2019 needs, offer innovative and efficient service and create loyalty, Investor in Customers awarded us their highest ever first assessment score, and the sixth highest score ever awarded by IIC.\u00a0 We also achieved IIC\u2019s highest ever Net Promoter Score\u00ae.<\/p>\n<p>Net Promoter Score\u00ae is a universal standard that measures the willingness of clients to recommend a company&#8217;s products or services to others, and our high score highlights how much we care about our clients\u2019 satisfaction<strong>. <\/strong><\/p>\n<p>Managing Partner David Pryce commented that: \u201c<em>the recognition reflects how we prioritise client satisfaction at Fenchurch Law. \u00a0Improving outcomes for policyholders is our number one priority, and we are confident that the IIC assessment process will help us to improve every aspect of our service in the future\u201d<\/em><strong>. <\/strong><\/p>\n<p>To learn more about the award and Investor in Customers, please visit: <a href=\"http:\/\/www.investorincustomers.com\">www.investorincustomers.com<\/a>.<\/p>\n<p>\u00aeNet Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain &amp; Company, and Fred Reichheld<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re delighted to announce that Fenchurch Law has received Investor in Customers\u2019 Gold assessment award, recognising our commitment to client [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[164,165,4,82,94,95,141,161,162,163],"class_list":["post-104","post","type-post","status-publish","format-standard","hentry","category-news","tag-investors-in-customers","tag-nps","tag-fenchurch-law","tag-policyholder","tag-broker","tag-david-pryce","tag-141","tag-award","tag-gold","tag-iic"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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